Michella Reynolds, NCICS
Michella is our Business Office Coordinator and one of our Financial Counselors. She has called FTC home since 2011. She is our insurance billing specialist, and spends every day billing and tracking insurance claims. Michella has several years of experience in billing, accounting and management, and loves interacting with our patients. She is extremely knowledgeable working with insurance companies and puts her dedication to work for FTC. Michella is a Nationally Certified Insurance and Coding Specialist and is a member of the Arizona Medical Group Managers Association.
What her peers have to say, “Michella has a big heart and is great with patients and co-workers. She also is very knowledgeable, she knows EVERYTHING. If one of us cannot figure something out, she will.”
Marissa joined our team in 2013 and is our Front Office Supervisor and one of our Financial Counselors. She has extensive customer service and management experience. Marissa goes the extra mile for every patient, verifying insurance coverage and taking time to explain insurance benefits to each patient. Her duties include patient billing, financial counseling, pre-authorizations, and referrals. She receives many compliments from patients about her compassion and willingness to help ease the stress of financial and insurance matters.
What her peers have to say, “Marissa is very hard working and dedicated to the practice and all of our patients. She is always willing to help where needed. If she doesn’t know the answer, she’ll find out for you.”
Mary is a valued employee who joined FTC following her medical billing degree program externship. Her knowledge of billing and insurance benefits assists our patients to achieve optimal care. Mary is truly an asset to the FTC family. Her efficiency and attention to detail are exceptional which is reflected in the quality and care she puts in to her work.
What her peers have to say, “Mary has a lot of patience. She is a kind and caring which, when speaking with patients on the phone regarding their balances, shines through. She has a great understanding of the medical billing and collections process.”
Beth is one of our front office team members, the first person that patients meet, and she offers her own brand of warmth and humor to the job. She enjoys getting to know patients and their families, and helping to facilitate their questions and concerns. For patients calling for information or scheduling, Beth is extremely friendly and patient, willing to take the time and put them at ease.
What her peers have to say, “Beth always has a positive outlook on her day and is always determined to make sure every patient’s entire experience from their first phone call to the moment they walk out the door is beyond positive. We are grateful to have her on our team.”
As a front office patient team member, Janelle is a light of sunshine when you walk into the clinic or call on the phone. She is always willing to help you connect with the right staff member to answer your questions. Janelle is responsible for greeting and rooming patients, medical records, as well as reception, and telephone duties. Her warm, caring style has earned her many compliments from patients.
What her peers have to say, “Janelle always has a smile on her face. Greeting patients at the front desk, walking back appointments and doing her daily duties she always makes sure the let her bubbly and sweet personality shines through.”
Robert Wallace, BS, CCRS
Robert, Director of Research has created an unparalleled, multi-specialty, multi-center global clinical research institution in the ASU Research Park, focusing on providing physicians, physician groups, and hospitals with intuitive processes that allow them to conduct clinical research without interrupting their clinical work flow. He is always expanding our capabilities with the goal of providing potential life improving treatment options to patients around the world. Robert’s has lead FTC to be successful in study enrollment and regulatory compliance with successful completion of several clinical research studies.
What his team has to say, “Robert is an extremely compassionate and genuine person who cares for each patient and staff member individually. He has incredible knowledge in a variety of different specialties and shares his knowledge with his patients and staff to answer any of their questions.”
Jason Babcock, MBA, CMPE
Jason is the CEO of Fertility Treatment Center and Reproductive Medical Institute. He joined the practice in 2010 and brings over 20 years of healthcare administration experience to the organization. He brings a strong background in finance, business development, operational improvement, and customer service to FTC. Jason received his master’s degree from the University of Phoenix in 2001 with a concentration on healthcare administration. He is an active member of the Medical Group Managers Association , American Academy of Professional Coders, American Society for Reproductive Medicine, Association of Reproductive Managers, and a Certified Medical Practice Executive with the American College of Medical Practice Executives.
What his team has to say, “Jason is an effective leader. He knows how to motivate others. His ability to raise people up and get them to see the good in themselves drives them to make the practice more successful.”